Trusted Loan Recovery Partner for Banks, NBFCs & Fintech
CredIndia Services Pvt Ltd delivers ethical, compliant, and technology-driven debt recovery solutions across India.
Our Specialized Services
Comprehensive debt resolution strategies designed for the evolving Indian financial landscape.
Loan Recovery Portfolio
Expert management of retail loan portfolios including personal loans, housing loans, and consumer durable loans with strong capability in hard bucket and write-off case recoveries.
Tele-Collections
High-efficiency outreach using our proprietary advanced dialer system, optimizing call connectivity and agent productivity.
DPD Management
Expert management of delinquent accounts across all DPD buckets, from early-stage follow-ups to hard bucket recoveries, ensuring effective portfolio control and improved recovery performance.
Digital Collection Support
Leveraging IVR outreach, SMS alerts, and WhatsApp messaging to establish customer contact, improve connectivity, and build a workable recovery pool.
Our Recovery Process
A structured, technology-enabled approach to maximize recovery rates while maintaining the highest ethical standards.
Account Allocation & Analysis
Initial deep-dive into accounts and recovery strategy.
Customer Contact via Calls
Structured calling to connect with customers on behalf of our partners, ensuring high contact rates and effective recovery discussions.
Negotiation & Payment Planning
Creating practical and sustainable repayment solutions.
Digital Outreach & Follow-ups
IVR calls supported by SMS and WhatsApp messaging to improve customer connectivity and enable recovery follow-ups.
Uncompromising Compliance
In the fintech and banking sector, reputation is everything. CredIndia operates with a "Compliance First" mindset, ensuring every interaction reflects positively on your brand.
- DRA (Debt Recovery Agent) Certified Staff
- Zero Tolerance for Coercive Practices
- Regular Audits and Quality Assessments
- 24/7 Compliance Monitoring & Reporting
Full Compliance Framework →
RBI Guidelines
Strict adherence to RCMS codes and all RBI fair practice directives.
Data Privacy
Committed to secure and confidential handling of customer data.
Code of Conduct
Regular DRA certification for all collection agents — no exceptions.
Real-time Monitoring
Call recording and GPS tracking of field visits for full transparency.
Ready to Optimize Your NPA Recovery?
Partner with CredIndia to enhance your collection efficiency through ethical and professional debt resolution.